Return Policy Black Friday
Return Timeframe
- Items purchased during Black Friday can be returned within 15 days from the date the product is delivered to the customer.
- Returns requested after this period will not be accepted.
2. Product Condition for Returns
- Items must be returned in their original packaging, complete with intact labels and tags, as received.
- Products that are used, damaged, or not in their original packaging will not be eligible for a refund.
3. Return Shipping Costs
- Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure the safe delivery of your return to our warehouse.
4. Refund Process
- Once your return is received and inspected at our warehouse, we will process your refund within 5-7 business days.
- The exact timeframe for the refund to appear in your account may vary depending on your bank or payment method.
5. Return Procedure
- Contact our customer service team info@monclowa.com to initiate the return process.
- You will receive detailed instructions on how to proceed with the shipment.